Refund & Return Policy (Made-to-Order)

At Patch Swag, most items are made to order just for you. Because of this, we are not able to accept returns or exchanges at this time, including for incorrect sizing, buyer’s remorse, or preference-based reasons.

Issues With Your Order

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please email yourpatchswag@gmail.com within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Photos showing the problem (and the packaging if applicable)

Once we review your request, we may offer a replacement or a refund, depending on the situation.

Shipping & Delivery Notes

Delivery dates are estimates and may vary due to the carrier. If tracking shows your package was delivered but you did not receive it, contact us and we’ll help you troubleshoot next steps.

Questions

For any questions about this policy, contact us at yourpatchswag@gmail.com.